FAQs


Products:

Are your wood watches waterproof?

No, our watches are not waterproof, but are what we like to call "splash proof". Your watch is fine to wear during normal everyday activities, but should not be worn when showering or swimming. 

Are your products made with genuine leather?

Yes! All of our leather products are handmade using genuine leather which makes the leather bands on the watches soft and incredibly comfortable to wear. Leather also can scratch and darken with age depending on the environment it is exposed to. All of these characteristics are what we here at LWCo love about genuine leather. Your item tells a story as it ages with you.

Is the color in the picture the exact color I will get?

There may be some variation in color due to screen resolution or from the lighting when the picture of the item was taken. Our products are handmade so you may find a small defect which adds character to your item.

Shipping:

How are your items shipped?

We ship our watches and sunglasses in boxes and are carefully packaged to be safe during shipping. Our boxes do have our companies name on the outside.

Do you ship international (outside the U.S.)?

Yes, we ship to Canada, Mexico, and the United Kingdom. Due to the differing V.A.T. rates, we do not cover your countries V.A.T. tax, duties or customs fees incurred by your particular country. You will be responsible for all taxes upon delivery. If your country is not listed above, but would like to order from us send an e-mail to info@LeatherAndWoodCo.com with your request and we will do our best to accommodate you.

Returns/Exchanges:

We strive to make you happy. We are confident you will be thrilled with your purchase, but if you are not then you may return it within 30 days and a refund will be issued. You are responsible for all return shipping costs. An item may be exchanged for the same item if a defect is found. We must be notified within 7 days of receipt of your item in order for the item to be exchanged. Please refer to our "Returns" page for complete details of our return policy.

Contact:

We would love to help you or answer any questions you have. You can contact us by e-mail at info@leatherandwoodco.com or send us a message on our Facebook or Twitter page. We look forward to hearing from you!


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